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Customer Service

Item Availability

Although our online inventory levels are updated daily, there may be some instances where an item ordered may become out of stock before your order is fulfilled. Once an order is placed, we will confirm availability within 2 to 3 business days. If an item is unavailable, we will contact you with an alternative(s). At that time you can either choose to move forward with the order or we can cancel and refund. 

Shipping Policy

Due to increased demand and products delays, all orders may require 2 to 7 business days for processing. This does not include shipping time.
We only ship to Canada and the USA.
Standard shipping may take 1-2 weeks, but quite often is quicker. Item availability, peak shipping seasons (ie: Christmas, Black Friday), and your shipping location can affect these shipping time estimates. All efforts are put forth to ensure your order is delivered to you as quickly as possible.

Tracking info will be supplied once order is shipped.

Returns, Exchanges, and Refunds

If you would like to exchange an item (due to incorrect sizing), send us an email to info@westcoastsledders.ca, and tell us the reason for the exchange. Also include your order number. Once we receive your request, and have approved it, we will further instruct on return shipping details and conditions, via email. 

To qualify for an exchange, the item must be new and unused, exchange request submitted within 7 days of delivery, returned to us within 14 days of exchange approval, and in its original packaging including all literature and documentation. 

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Refunds will only be issued if the product ordered is deemed to be defective by the manufacturer.

Due to safety concerns, all helmets are non-returnable/refundable.

ALL SALE ITEMS AND INSULATED SUITS, PANTS, & JACKETS ARE FINAL SALE. THERE ARE NO RETURNS OR EXCHANGES ON THESE ITEMS. 

Warranty

All warranty is to be completed directly with the manufacturer. Further details can be found on the applicable manufacturers web page. Although we can help you out with this process, ultimately, the decision to repair, replace, or deny is decided on by the manufacturer. 

When in doubt, TEXT US! 604-220-1022

If you have any concerns with sizing, product availability, shipping times, etc., please text us BEFORE placing your order. Once an order has been placed and the item(s) have been processed, they cannot be cancelled or refunded. We will do our best to work with you but we do have limitation's that are out of our control. Custom items such as suspension components, that are quite often built to spec as per order, can take extra time and cannot be returned once built.