Returns, Exchanges, and Refunds
If you would like to exchange an item (due to incorrect sizing), send us an email to info@westcoastsledders.com, and tell us the reason for the exchange. Also include your order number. Once we receive your request, and have approved it, we will further instruct on return shipping details and conditions, via email.
To qualify for an exchange, the item must be new and unused, exchange request submitted within 7 days of delivery, returned to us within 14 days of exchange approval, and in its original packaging including all literature and documentation.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Refunds will only be issued if the product ordered is deemed to be defective by the manufacturer.
Due to safety concerns, all helmets are non-returnable/refundable.
ALL SALE ITEMS AND INSULATED SUITS, PANTS, & JACKETS ARE FINAL SALE. THERE ARE NO RETURNS OR EXCHANGES ON THESE ITEMS.
Warranty
All warranty is to be completed directly with the manufacturer. Further details can be found on the applicable manufacturers web page. Although we can help you out with this process, ultimately, the decision to repair, replace, or deny is decided on by the manufacturer.
When in doubt, TEXT US! 604-220-1022
If you have any concerns with sizing, product availability, shipping times, etc., please text us BEFORE placing your order. Once an order has been placed and the item(s) have been processed, they cannot be cancelled or refunded. We will do our best to work with you but we do have limitation's that are out of our control. Custom items such as suspension components, that are quite often built to spec as per order, can take extra time and cannot be returned once built.